Terms conditions

PRICES

The daily prices given in the price-list and on the homepage are per person, per night.
The special rates given in the price-list and on the homepage are per person, per week (except for between 23.12.2006 and 06.01.2007 where the rate is for 14 nights).
Both prices include the services provided for "Alpina Connoisseurs".

The ALPINA CONNOISSEURS

rate includes the following services:

Accommodation in luxurious, spacious rooms (with safe, satellite TV, Internet connection, telephone, radio)
Two large dining rooms
Breakfast buffet (with one cook in our "front-of-house" kitchen)
Teatime's cake buffet (afternoons between 15:00 and 17:00 hrs) in the hotel lobby
5-course evening menu (with daily salad and cheese bar)
Gala dinners (weekly)
Live music (weekly)
Speciality evenings (Austrian, Italian, Asian,...)
Crèche with fully trained staff, for children from 3 yrs (daily from 9:30 to 16:00 hrs and from 19:00 hrs to 21:00 hrs, except Saturdays)
Children's playroom, games room
"Alpina Mar" indoor pool and whirlpool (open from 7:00 to 19:00 hrs)
"Alpina Mar" sauna area (from the age of 14, open from 14:00 to 19:00hrs) with
- Finnish sauna with light therapy
- Herbal sauna
- Roman sauna
- Kneipp bath
- Brine steam bath
- Osmanic steam bath
- Panoramic rest room
Fitness room with high-quality techno-gym equipment (children must be accompanied by their parents)
Shuttle service to the ski school and back (at fixed times)
Ski passes sold at the hotel (from 3-day pass)
Private skiing lessons can be booked directly through the hotel
The reception desk can organise ski/snowboard/boot rental and servicing (skis/boards/boots are delivered directly to the hotel and collected again)
Car parking place in the hotel's private car park
Alpina sun terrace with deck-chairs
Christmas and New Year's Eve dinners
Big New Year's Eve party for adults
Music and firework display right outside the hotel to mark the start of the New Year

The following services and products are available at additional cost:

Room service
Cakes to order (from our in-house pâtisserie)
Fondue evenings (in our lounge bar)
Flowers to order
Solarium
Massage (Prices)
Magnetic field therapy (Prices)
Body & Soul treatment (Prices)
Cosmetic products and treatments (Prices)
Wine tasting (minimum no. of participants)
Indoor parking place
Internet surfing point
Games machines (mini-football, billiards, slot machines, racing)
Alpina textile products (Pillies, T-shirts, caps, scarves, shirts,...)
Taxi services organised (to airport, station, Sölden, within the village)

REDUCTIONS FOR CHILDREN

The reduction applies where children are sharing a room (with 2 full-paying adults):

Children from 0 to 2 years = 100%
Children from 3 to 14 years = 50%
Young people over 15 years = 40%

ARRIVAL/DEPARTURE

Generally, guests arrive and depart on Saturdays or Sundays. We will be pleased to consider other dates where this is possible.
Your room will be available for you to move into from 16:00 hrs on your arrival day.
Please vacate your room by 11:00 hrs on your departure day.
If you have to arrive late or depart early, we will reimburse 20% of the agreed price. Otherwise, standard Austrian hotel regulations are applied.

CONDITIONS FOR CANCELLATION

All-risk or full cancellation cover? We are members of the European Travel Insurance scheme and you can book the insurance directly on the their English website .

Conditions for cancellation for certain times: 25.12.2011-2.1.2012 and 11.2.-25.2.2012: if you cancel more than 61 days before your arrival, there will be no charge.
All other times: If you cancel more than 31 days before your arrival date, there will be no charge. (We will refund deposits less any expenses incurred for the money transfer)
If you cancel less than 30 days to 21 days before your arrival date, we will charge the 40% of the booking; if you cancel 21-14 days before your arrival: we will charge 70%, and if you cancel 14 days or fewer days to your arrival, we will charge 90% of the total price (in accordance with Austrian hotel regulations ). (We recommend taking out travel insurance!)

Cancellations are only accepted in written from and need to be reconfirmed.

PAYING FOR DRINKS

We request that you always ask the waiter for the bill before leaving the dining room, entrance lobby, bar or sun terrace. Check that the room number and name are correct, look at the drinks listed there and sign to say the bill is accurate .
Unfortunately we are not able to make corrections or offer refunds at a later date.

MINI-BAR BILLS

We will top up your mini-bar daily (unless otherwise requested). The bill will be placed in your room and the balance will be charged to your room number. Please check daily if the mini bar bill in your room is correct. Is there a mistake on the bill report to the reception on the same day.
Unfortunately we are not able to make corrections or offer refunds at a later date.