Hotel Alpina additional information

Terms and conditions

Prices

The day prices stated in the price list and on the website are to be understood per person and day, the package offers are to be understood per person and week.

All prices include the services of the Alpina gourmet well-being board incl. daily gourmet breakfast, cake buffet in the afternoon and garage parking space.

Arrival/departure

In general, Saturday and Sunday are the usual days of arrival and departure. Wishes other than that will be happily fulfilled as far as possible.
Your room will be ready by 4.00 pm at the latest on the day of arrival, on the day of departure we kindly ask you to vacate your room until 11.00 am.

Late arrival or early departure are not eligible for remuneration. Apart from that the Austrian Hotel Regulations apply.

Cancellation conditions

Free cancellation until 61 days before arrival in the following periods:
20.12.2019-05.01.2020, 14.02.2020-01.03.2020 and 03.04.2020-19.04.2020.
In all other periods, a cancellation until 31 days before arrival is free of charge (advance payments minus fees for the money transfer will be retransferred).

For short-term cancellations the following conditions apply:
30 to 22 days before arrival: 40 % of the amount
21 to 15 days before arrival: 70 % of the amount
From 14 days before arrival: 90 % of the amount

We strongly recommend to take out a travel insurance!

Full risk or full cancellation protection? We are a partner of the European Travel Insurance and will be happy to send you the according documents. Or you just go to the website of the European Travel Insurance. Under the following link you can take out your cancellation insurance right away: https://www.europaeische.at/en

Cancellations will only be accepted in writing and need to be reconfirmed by the hotel.

Beverage bills

We kindly ask you to ask the waiter for the bill before you leave the dining hall, the hotel hall, the day bar or the sun terrace, check if the room number, the name and the listed beverages are correct and, if so, sign it.

Please note that we cannot accept retrospective cancellations or corrections of the bill.

Minibar bills

We will fill up your minibar every day (if not stated otherwise). The bill will be deposited in your room and the balance will be added to your room bill.
Please check every day if the bill in your room is correct. Should there be an error please report it at the reception on the same day.

Please note that we cannot accept retrospective cancellations or corrections of the bill.

Payment options

You can pay your hotel bill

  • in cash                                          
  • with Eurocheque card (Maestro) for Germany, Netherlands, Austria              
  • with credit card (VISA, Mastercard, Diners, AMEX)

Pets

Unfortunately, we cannot accept any pets.

Mobile phone

To ensure an ideal holiday atmosphere and in consideration of the other guests we ask you not to use your mobile phone in the restaurants, in the hotel lobby as well as in the spa area.

Non-smokers

Our restaurants are non-smoking areas. All rooms are non-smoking rooms. If you want to smoke we ask you to use the balcony, an ashtray is provided.

Clothes make the man

You as our guests help to create the atmosphere in our house. Therefore, we ask you to wear appropriate clothing in the restaurant. No sportswear please!

Advance payment

To guarantee your reservation, we ask you to make an advance payment amounting to 30 % of the booked arrangement, either by bank transfer or by credit card.

Our Highlights & Events

Obergurgl in the Tyrolean Ötztal is a hotspot for brilliant events! Learn more about the highlights you can experience here.

All Events
Last minute offers for your winter holiday
Special offers for you and only for a short time
Our last minutes
packages